Privacy Policy

Dear, DashRank Users

We appreciate the opportunity to support you in your growth journey. At DashRank, we value your trust and are committed to maintaining the privacy and security of your information. We invite you to take a moment to review our Privacy Policy to better understand how your data is collected, used, and protected when you use our Services.

By accessing or using DashRank.ai, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein.

1. Data Collection

Personal Information

When setting up your account and brand profile, we collect the following:

• Brand name;
• Phone number;
• TikTok handle;
• Instagram handle;
• Google Maps Place ID;
• Business location; and
• Unique Selling Proposition (USP) and menu items (where applicable).

This information is used to identify your business on the platforms we track and to ensure that the insights and recommendations we generate are relevant and accurate for your brand.

Brand and Business Information

To deliver personalized content recommendations and SEO insights, we also collect the following information about your brand:

• A description of what your business does;
• What differentiates your business from competitors;
• Your brand's core values;
• Your brand personality;
• How you want your customers to feel when interacting with your brand;
• Content style preferences;
• Brand tone of voice;
• Words and phrases your brand prefers to use; and
• Words and phrases your brand avoids.

This information is used solely to generate tailored content briefs, keyword strategies, and platform-specific recommendations aligned with your brand identity. It is not used for any purpose unrelated to the delivery of DashRank's Services.

Account Information

We collect information necessary to create and maintain your account, including your username, password (stored in encrypted form), and other authentication details.

Usage Information

We automatically collect certain technical and usage data when you interact with the platform, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser;
• Pages viewed, features used, and time spent on the platform; and
• Interaction logs and session data.

Usage information is collected to maintain platform performance, improve the user experience, and diagnose technical issues.

Communication Data

If you contact us via email or through any support channel, we collect the content of your communications and any information you provide in connection with your inquiry. This data is retained for the purpose of responding to your request and maintaining a record of our correspondence.

2. User's Responsibility

• DashRank.ai is not directed to users under the age of 18. Users agree not to permit access to the platform by minors or to submit personal information of individuals under the age of 18.
• Each user is responsible for maintaining the confidentiality of their own account credentials and for all activity conducted under their account.
• Users are responsible for ensuring that the brand and business information they submit is accurate, up to date, and does not infringe the rights of any third party.

3. Personal Data Protection

We are committed to safeguarding your information and implementing appropriate technical and organisational measures to ensure its security. These include encryption, access controls, secure infrastructure, and regular security assessments.

Users' personally identifiable information will not be sold, transferred, or shared with third parties except: (a) where prior notice has been provided and consent obtained; (b) with trusted service providers acting on our behalf under confidentiality obligations; or (c) as required by applicable law or legal process.

All personal data is collected, used, and processed in accordance with the provisions set out in this Privacy Policy and applicable data protection laws, including, where applicable, Indonesia's Personal Data Protection Law (UU No. 27 Tahun 2022).

4. Cookies and Tracking Technology

DashRank does not currently use cookies for tracking or advertising purposes. We may use essential session-based technologies necessary for the platform to function correctly. We will update this section and provide appropriate notice if our use of cookies or similar technologies changes.

5. Payment and Subscription

• Users are required to make payment in order to access features and Services. By subscribing, users acknowledge and agree to the applicable charges.
• All payments made are non-refundable.

6. Amendments

We reserve the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Any material updates will be communicated to users in advance through email notification or a notice published on our website. Continued use of the Services following any update constitutes acceptance of the revised Privacy Policy.

7. Third-Party

DashRank may display links to or retrieve data from third-party platforms such as TikTok, Instagram, Google, and Google Maps as part of delivering the Services. DashRank does not control these platforms and is not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party platforms you use in connection with our Services.

8. Limitation of Liability

The Services are provided without any guarantees, conditions, or warranties regarding performance, reliability, or availability. We shall not be responsible or held liable for any form of damage or loss, whether direct, indirect, or incidental, arising from the use of the Services.

9. Account Deactivation

Users may terminate their account upon completion of the agreed subscription term (monthly or yearly) by following the account closure process. We reserve the right to terminate or suspend accounts that violate these Terms.

10. Data Retention

We retain your personal and brand information for the duration of your active subscription and for a period of 12 months following account closure, after which it will be securely deleted, unless a longer retention period is required by applicable law.

11. Contact Us

If there are any concerns regarding this Privacy Policy, you can contact us through the information below:

Email: dashrankseo@gmail.com