Terms and Conditions

Dear DashRank Users,

Thank you for being part of the DashRank family. We are honored to support you and your business throughout your growth journey. By using our platform, you agree to be bound by the Terms and Conditions detailed below.

The following Terms and Conditions ("Agreement") constitute a legally binding agreement between DashRank.ai ("DashRank", "we", "us", or "our") and the individual or entity registering for an account or otherwise accessing or using our services ("User", "you", or "your"). This Agreement becomes effective on the date you create an account through the DashRank.ai website or enter into a separate service agreement with us (the "Effective Date").

By registering for an account or entering into a service arrangement, you confirm that you have read and understood the terms set out in this Agreement, as well as DashRank.ai's policies and other documents applied by DashRank from time to time. You further represent that you have the legal capacity and authority to enter into this Agreement, whether on your own behalf or on behalf of the organization you represent.

Your access to or use of any part of the DashRank.ai platform, including our website and related services, constitutes your acceptance of and agreement to comply with these Terms and Conditions, as they may be updated or amended from time to time. If you do not agree to these terms, you must discontinue use of the platform and refrain from accessing any of its features or services.

1. Modification To The Service

Users acknowledge and agree that the fees, features, and subscription plans presented on our pricing page reflect the most current version of the platform and may be subject to change from time to time. Access to newly released features or functionalities may depend on the version of the Services being used, and certain legacy versions may not support all updated capabilities. In addition, previously available add-ons or features may be modified, replaced, or discontinued as part of ongoing improvements to the Services.

Subscription Modification

Users may upgrade their subscription from the Starter plan to the Advance plan at any time. Any modifications to the subscription will become effective in the subsequent billing cycle. For annual subscription plans, cancellations or downgrades made prior to the completion of the subscription period shall not qualify for any refund.

Fees and Payment

We reserve the right, at our sole discretion, to revise or update the pricing, features, subscription plans, and content of the Services at any time. Any such modifications will be communicated to users in advance through appropriate channels, including email notifications or announcements published on our website.

Service

Any enhancements, updates, or newly introduced tools, functionalities, or resources forming part of the Services shall be governed by the terms of this Agreement. Continued use of the Services following such updates constitutes acceptance of the modified features and conditions.

2. Fees and Payments

Fees

Users acknowledge and agree to the details and fees of the packages selected, and agree to pay all applicable charges as specified on the DashRank.ai website, in accordance with the payment terms set forth in this Agreement, throughout the duration of the subscription period ("Fees").

Payments

Payment Schedule

Users agree to pay all applicable fees in advance prior to accessing the Services, using an accepted payment method such as bank transfer, on the Effective Date and on each recurring billing date thereafter (monthly or yearly). Access to the Services will only be activated once full payment has been successfully received. Failure to settle any payment by the due date may result in the suspension or discontinuation of access to the Services until all outstanding amounts have been paid in full.

Payment Authorization and Accuracy of Information

By submitting payment, Users are required to attach their proof of transfer to confirm that the payment is complete, accurate, and valid. Users further confirm that they are the lawful holder of the payment method used and possess the legal authority to authorize the transaction.

No Set-off Rights

All payment obligations under this Agreement must be fulfilled in full, without deduction, counterclaim, or withholding of any kind, all of which are expressly waived by the User.

3. Data Security

DashRank.ai implements commercially reasonable technical and organisational measures to protect the security, integrity, and confidentiality of User data stored on or processed through the platform. These measures include, but are not limited to, encryption in transit and at rest, access controls, secure authentication, and regular security reviews. Notwithstanding the foregoing, no method of electronic storage or transmission is completely secure. While we strive to protect your data, DashRank.ai cannot guarantee absolute security and shall not be held liable for unauthorized access, disclosure, or loss of data resulting from events beyond our reasonable control, including cyberattacks, force majeure events, or third-party service failures.

4. Privacy

Users acknowledge that any Personal Data, including information relating to Users, social media data, and company data processed through the platform, will be collected, used, stored, and processed in accordance with our Privacy Policy, as may be amended from time to time. The Privacy Policy is hereby incorporated by reference and forms an integral part of this Agreement. By accessing or using the Services, the User confirms that they have read, understood, and agreed to the terms set out in the Privacy Policy.

5. Account and Use Restriction

Account Responsibility

Users are responsible for ensuring that access to the DashRank.ai Services is limited to authorized individuals operating under the User's registered account ("User Account"). Account credentials must not be shared, transferred, or disclosed to any unauthorized individual. Users must promptly notify us of any known or suspected unauthorized access, misuse, or security breach involving the account. We reserve the right to suspend, restrict, or deactivate any account if there is reason to believe it has been used in a manner inconsistent with this Agreement or for unauthorized purposes.

Permitted Use of Services

The Services may only be used for their intended purposes and in compliance with this Agreement. Users bear sole responsibility for ensuring that all activities conducted through the platform are lawful and do not violate any applicable regulations or the rights of others. We reserve the right to take appropriate action to protect our legitimate interests, including restricting access to the Services, suspending accounts, terminating this Agreement, or reporting suspected unlawful activities to the relevant authorities.

Prohibited conduct includes, but is not limited to:

• Violation of any applicable contractual obligations;
• Infringement of intellectual property or privacy rights;
• Activities that may harm, disrupt, or negatively affect the integrity, performance, or reputation of the platform or its users;
• Any conduct considered abusive, fraudulent, or harmful to us or any third party.

Use Restrictions

Users accept full responsibility for the actions, communications, and content submitted by their authorized users or any individuals interacting through the platform. Users agree that neither they nor any authorized user shall:

• use or process any data without proper legal authorization or the rights to do so;
• submit false, misleading, deceptive, or impersonated information;
• distribute content that is unlawful, abusive, threatening, discriminatory, obscene, or otherwise objectionable;
• share content that violates intellectual property rights, privacy rights, or other legal protections;
• interfere with the functionality or performance of the platform;
• copy, reproduce, distribute, sell, license, modify, reverse engineer, decompile, or attempt to derive the source code of any part of the platform;
• use the Services for fraudulent purposes or activities;
• develop or support competing products or services using the platform; or
• use the platform in any manner inconsistent with this Agreement.

Fair Use

Use of the Services is subject to our Fair Use Policy, which forms part of this Agreement. We reserve the right to update or revise the Fair Use Policy from time to time. Continued use of the Services following any revisions constitutes acceptance of the updated policy.

Age Requirement

Users must be at least 18 years of age. Users agree not to permit the use of the platform by minors or to knowingly collect personal information from individuals under the age of 18 through the Services.

Geographic Limitation

Users acknowledge and agree that certain pricing structures or service availability may vary depending on geographic factors, including but not limited to location data, usage patterns, and other relevant regional considerations. Users agree to provide accurate information regarding their location and shall not misrepresent geographic details to gain unauthorized access to Services or pricing benefits. We reserve the right to adjust pricing or availability based on geographic factors at our sole discretion.

Suspension or Termination of Access

We reserve the right, at our sole discretion, to suspend, restrict, or terminate access to the platform, in whole or in part, without prior notice, where use of the Services is determined to be inappropriate, unlawful, or in violation of this Agreement. Such actions shall not entitle the User to compensation, damages, or refunds. Any suspension or termination resulting from a breach of this Agreement shall not relieve the User of any obligation to pay outstanding fees.

6. User Acknowledgements and Assurances

Users acknowledge and agree that we may access, collect, use, store, process, reproduce, adapt, and share Customer Data (including Personal Data) with authorized service providers or subcontractors strictly for the purpose of providing, maintaining, and improving the Services under this Agreement.

Users further acknowledge that we may utilize information that does not identify any individual, including anonymized or aggregated data, for legitimate internal purposes such as data analysis, service optimization, performance monitoring, quality control, and the development of new features, products, or services.

Users agree to ensure that their authorized users or any individuals interacting through the platform are informed of and agree to the terms described in this section, where applicable.

We may also disclose relevant information where required to comply with applicable laws, regulations, legal obligations, or governmental requests, or where such disclosure is reasonably necessary to protect our legal rights, enforce this Agreement, or respond to legal claims or proceedings.

7. Intellectual Property

All intellectual property rights in and to the DashRank.ai platform, including but not limited to software, algorithms, AI models, content generation systems, brand identity, trademarks, trade names, and proprietary methodologies, are and shall remain the exclusive property of DashRank.ai or its licensors.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for their own internal business purposes during the term of their subscription, in accordance with this Agreement.

AI-generated outputs, content briefs, reports, and insights produced through the platform are provided to Users for their business use. However, DashRank.ai retains all underlying intellectual property rights in the methodology, models, and processes used to generate such outputs. Users may not reverse-engineer, reproduce, or use such outputs to develop competing products or services.

8. Refund and Cancellation

Subscription Cancellation

Monthly Subscriptions

Users on a monthly subscription plan may cancel their subscription at any time. Upon cancellation, access to the Services will remain active until the end of the current billing cycle. No partial refunds will be issued for unused days within the billing period.

Annual Subscriptions

Users on an annual subscription plan may cancel at any time; however, cancellations made prior to the completion of the subscription period shall not qualify for a full or partial refund. Access to the Services will remain active until the end of the agreed annual term.

Downgrade Requests

Users may request a downgrade from the Advance plan to the Starter plan. Downgrades will take effect at the start of the next billing cycle. No refund or credit will be issued for the difference in plan pricing for the current billing period.

Exceptional Circumstances

DashRank recognizes that exceptional circumstances may arise. Refund requests based on the following situations will be considered on a case-by-case basis at DashRank's sole discretion:

• Duplicate payment caused by a verified technical error on our platform;
• Failure to activate Services following confirmed receipt of full payment, attributable solely to DashRank;
• Any other circumstance that DashRank, in its sole judgment, deems appropriate for review.

To submit a refund request under exceptional circumstances, users must contact us at dashrankseo@gmail.com within 7 days of the relevant transaction, providing proof of payment and a description of the issue.

Modification on This Policy

DashRank reserves the right to update or revise this Refund & Cancellation Policy at any time. Any changes will be communicated through email notification or published on our website. Continued use of the Services following any revision constitutes acceptance of the updated policy.

9. Limitation of Liability

To the maximum extent permitted by applicable law, DashRank.ai and its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, profits, data, business opportunities, or goodwill, arising out of or in connection with your use of or inability to use the Services.

The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. DashRank.ai does not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.

In no event shall DashRank.ai's total aggregate liability to any User for all claims arising under this Agreement exceed the total fees paid by that User to DashRank.ai in the three (3) months immediately preceding the event giving rise to the claim.

10. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or validity thereof, shall first be attempted to be resolved through good-faith negotiation between the parties.

If the parties are unable to resolve such dispute through negotiation within thirty (30) days, the dispute shall be submitted to the competent courts of Indonesia. Users hereby consent to the exclusive jurisdiction of such courts for the resolution of any disputes arising hereunder.

11. Modification to these Terms and Conditions

These Terms and Conditions may be amended from time to time at our discretion. Any modifications will be made available on this page, and the "Last Updated" date will be revised accordingly to reflect the effective date of the changes.

12. Contact Us

If there are any concerns regarding this Terms and Condition, you can contact us through the information below:

Email: dashrankseo@gmail.com